Prepared Bee Return Policy:
Returns, Refunds & Warranty Policy
At Prepared Bee, we want to make returns and order issues as straightforward as possible. Eligible merchandise may be returned within 30 days of delivery, subject to the conditions and exclusions below.
30-Day Returns for Eligible Merchandise
Eligible products may be returned within 30 days of delivery for a refund or exchange.
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received;
- Include the original packaging, accessories, manuals, and components; and
- Have a Return Authorization (RA) number issued by Prepared Bee before the item is shipped back.
Returns sent without prior authorization may be refused or delayed.
Final Sale Products
The following products are final sale once shipped and are not eligible for return or exchange for reasons such as change of mind, personal preference, ordering the wrong item or quantity, or no longer needing the product:
- Food products, including MREs and emergency food;
- Water storage containers;
- Designated oversized items; and
- All MIRA Safety products.
Final-sale status does not prevent you from contacting us if your order arrives damaged, defective, incomplete, or incorrect. These situations are handled under the applicable sections below.
Food and MRE Products
For health, safety, and product-integrity reasons, food products are final sale once shipped and cannot be returned or exchanged due to taste, personal preference, change of mind, ordering the wrong product or quantity, or other buyer's-remorse reasons.
If Prepared Bee or one of our fulfillment partners makes an error in fulfilling your order, such as shipping the wrong product or quantity, please contact us promptly.
For MRE STAR products, fulfillment-error claims must be reported within 30 days of the date the order was placed. Returned merchandise, when a return is authorized, must remain in the same condition in which it was shipped.
If a food shipment arrives damaged or appears to have been compromised during transit, please contact Prepared Bee before disposing of the product or shipping anything back. We may request photographs of the product, shipping carton, shipping label, lot information, or other documentation needed to review the claim.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, or incomplete, please contact Prepared Bee as soon as possible and preferably within 30 days of delivery.
Depending on the circumstances, we may request photographs, videos, serial numbers, lot numbers, packaging information, or other reasonable documentation before approving a replacement, refund, or other resolution.
When Prepared Bee or the fulfillment provider confirms that an item was damaged, defective, incorrectly shipped, or missing from the order, we will determine the appropriate resolution, which may include replacement, refund, replacement parts, or another remedy at no additional cost to the customer.
Please do not return damaged, defective, or incorrect merchandise unless Prepared Bee provides return instructions.
Return Authorization
Before returning any eligible merchandise, you must contact Prepared Bee customer service and obtain a Return Authorization (RA) number.
The RA number must be clearly included with the return shipment or marked on the exterior of the shipping package when instructed. Unauthorized returns may be refused.
Return Shipping Costs
For ordinary returns of eligible merchandise, customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return results from an error by Prepared Bee or our fulfillment provider, or the merchandise is confirmed to have arrived damaged or defective.
If a return is approved because of a fulfillment error, damage, or defect, Prepared Bee will provide instructions regarding return shipping when a physical return is required.
Refused and Undeliverable Orders
Orders that are refused by the recipient or returned as undeliverable because of an incorrect or incomplete shipping address may be refunded after the merchandise is returned and processed.
Actual outbound shipping charges, return shipping charges, carrier fees, rerouting fees, and any applicable restocking or handling charges incurred as a result of the refused or undeliverable shipment may be deducted from the refund.
Final-sale items remain subject to the final-sale provisions of this policy even when a shipment is refused.
Refund Processing
Once an authorized return is received, it will be inspected to confirm that it meets the applicable return requirements.
If approved, the refund will generally be issued to the original payment method. Please allow approximately 5–10 business days after approval for Prepared Bee to process the refund. Your bank or payment provider may require additional time for the credit to appear on your account.
Manufacturer Warranties
Some products sold by Prepared Bee include warranties provided directly by the manufacturer. After Prepared Bee's applicable return period has ended, warranty claims are generally handled according to the manufacturer's warranty terms and procedures.
Prepared Bee is not a manufacturer warranty repair facility and does not perform warranty repairs. However, where appropriate, we can help provide purchase documentation or manufacturer contact information needed to begin a warranty claim.
Manufacturer warranty terms, exclusions, procedures, and coverage periods vary by product and manufacturer.
Order Cancellations
If you need to cancel an order, please contact Prepared Bee as soon as possible.
We will make reasonable efforts to cancel the order before fulfillment begins, but cancellation is not guaranteed. Once an order has entered processing, been submitted to a fulfillment partner, or shipped, it may no longer be eligible for cancellation.
Food, MREs, water storage containers, designated oversized products, and MIRA Safety products become final sale once shipped.
Questions About a Return
If you are unsure whether your order qualifies for a return, refund, replacement, or warranty claim, please contact Prepared Bee customer service before sending merchandise back.